Effective Date: 1 August 2026
Welcome to PASE. By accessing or using our website, you are agreeing to these
Terms and Conditions.
1. About
PASE is a contemporary South African lifestyle brand creating elevated everyday
essentials for modern living through our online store
2. Product information
We make every effort to display product colours, descriptions and images as
accurately as possible. Actual colours may vary slightly depending on your device or
screen settings.
3. Pricing
All prices displayed on the website are in South African Rand (ZAR). Prices are
subject to change without prior notice. The price displayed at checkout is the final
checkout price before any applicable delivery charges.
4. Payment Security
We accept secure online payments once payment has been successfully received
and confirmed. Online payments are processed by our authorised service provider.
PASE does not store your banking or card details.
5. Privacy policy
PASE respects your privacy and is committed to protecting your personal information
in accordance with the Protection of Personal Information Act (POPIA) of South
Africa. Your information is used to process and fulfil your orders, deliver you
purchase and send order confirmation, delivery updates and comply with legal
requirements.
6. Sharing of Information
We only share information where necessary to:
- Deliver your orders through courier partners.
- Process your payments
- Comply with legal obligations
7. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the
courier service used.
8. Shipping Policy
- Orders are processed within 1 to 3 business days after payment has been
confirmed
- Orders placed on weekend or public holidays will be processed on the next
business day
- During product launches, promotions or peak seasons, processing times may
be slightly longe.
9. Delivery
- We currently deliver throughout South Africa
- Standard delivery typically takes 2 to 7 business days depending on your
location
- Remote or outlying areas may require additional time
- Once your order has been dispatched, you will receive a tracking number via
email or SMS where applicable
10.Delivery Policy
Please ensure that the delivery address and contact details provided at checkout are
accurate.
A person must be available at the delivery address to received the parcel. If delivery
cannot be completed due to incorrect information or no one is available to receive
the package, additional delivery charges may apply.
Ownership and risk of the items pass to the customer once the order has been
delivered to the supplied address.
Should the parcel arrive damaged, please notify us withing 48 hours of delivery by
emailing us with your order number and clear photographs of the package and items
delivered.
11. Cancellation and Returns Policy
At PASE customer satisfaction is important.
11.1. Order cancellation
Orders may be cancelled before they have been dispatched. If your order has been
shipped, it can no longer be cancelled and must instead follow our returns process.
11.2. Returns
You may return eligible items withing 14 days of receiving your order, provided that:
- The item is unworn, unwashed and unused
- All original tags are still attached
- The item is returned in its original packaging
- Proof of purchase is provided
For hygiene reasons items such as swimwear and earrings cannot be returned
unless they are faulty.
12.Refunds
Once your returned item has been inspected and approved, refunds will be
processed to the original payment method within 5-10 business days.
Shipping costs are non-refundable unless return is due to defective or incorrect item
supplied by PASE
13.Faulty and incorrect items
If you receive a faulty, damaged or incorrect item please contact us withing 7 days of
delivery. We will arrange a replacement, exchange or refund where applicable. For
all return cancellation enquiries, please contact us using the details provided on our
Contact us Page
14.Availability
Products are subject to availability. If an item becomes unavailable after you order has been placed, we will contact you to arrange a replacement, store credit or refund.
15.Intellectual property
All content on this website including PASE name, logo, designs, photographs, graphics and written content remains property of PASE. Content may not be copied, reproduced or used without prior written permission.
16.Limitation of Liability
PASE shall not be liable for indirect or consequential damages arising from the use of this website or purchase of our products, except where required by South African law.
17.Amendments
PASE reserves the right to update these Terms and Conditions at any time. Any changes will become effective upon publication on the website.
18.Contact
If you have any questions regarding these Terms and Conditions, please contact us Using the information provided on our Contact Us page.
